Support - Hidrea

Pre-sales and after-sales support

Pre-sales and after-sales technical support

Technical support is one of Hidrea's strengths.

We support customers at every stage: from the initial inspection to system installation, and through any service interventions required during the equipment's daily use.

Thanks to our experience in the healthcare and thermal sectors, we provide precise, fast and well-structured technical support.
Every intervention is handled with care to ensure service continuity, safety, system efficiency and reduced equipment downtime.

Our support services

Technical inspection

We analyze the facility's needs and assess its spaces, technical conditions and operational requirements to identify the most suitable solution.

System installation

We carry out the installation directly, checking that the equipment is positioned correctly and that all systems operate properly.

Staff training

We provide practical guidance to the responsible staff, encouraging correct system use and safer management of daily activities.

Preventive maintenance

We schedule periodic interventions to reduce the risk of failures, keep equipment efficient and extend its service life.

Corrective maintenance

In the event of a malfunction, we carry out diagnosis, repair and final testing to restore the system's functionality and safety.

Electrical safety checks

We perform periodic checks according to protocols that comply with the relevant technical standards, protecting operators and end users.

Spare parts supply

We manage the availability of spare parts required for system maintenance, reducing waiting times and limiting equipment downtime.

Remote support

Whenever possible, we provide remote technical support, guiding customers step by step through the resolution of the most immediate issues.

Service tracking

Using our internal management tools, we monitor the work carried out on systems and maintain a clear record of each piece of equipment's technical history.

Health Engine
an intuitive and flexible platform

Our parent company, CICO S.R.L., actively participated in the development of Health Engine, an open-source software platform that enables computerized management of technical support activities in every sector in which the company operates, including the thermal sector.

Health Engine is an intuitive and flexible platform designed to adapt to the needs of everyone involved, from Hidrea's internal support staff to end users, such as thermal-center maintenance technicians.
Our customers can access the software directly to manage every aspect of their systems' technical operation. The software provides a real-time, comprehensive equipment history through powerful statistical and management tools. Because it is web-based, the number of users is effectively unlimited: it operates through a web server and can be accessed via a URL using any modern web browser.

In this configuration, any computer connected to the network by any means (LAN, WAN, ISDN modem, analog modem, etc.) and provided with an authorized password acts as a Health Engine “client”, with access to all system features associated with its profile.